1. Notice period
Cancellations require one full calendar month's notice, not 30 days. A service cancelled at any time during a month stays active and is billed until the end of the following calendar month. Example: cancel on 10 March and the service ends on 30 April.
2. How to cancel
Sign in, open Dashboard, and choose Cancel on the service. You can also log a call on the Service Desk. You will receive confirmation of the end date.
3. Reactivation
A cancelled service can be reactivated from your dashboard until it ends. Once the service has ended, its data (such as email mailboxes and website files) will be permanently wiped and cannot be recovered.
4. Contracts and equipment
Fixed-term contracts may carry a reasonable early-cancellation fee as allowed by the Consumer Protection Act. Loaned equipment must be returned within 14 days of the service ending, or it will be billed.
5. Outstanding amounts
Cancelling does not cancel amounts already owed. All invoices up to the end date remain payable.
6. Cancellation by us
We may suspend or cancel services for non-payment, breach of our terms or unlawful use, with notice where reasonably possible.
Contact us
Moldaren Group (Pty) Ltd, trading as Moldaren Technologies (Reg 2020/028748/07). Email customerservice@moldarentechnologies.co.za or call +27 68 305 5214.
Visit us: 1st Floor, Eastlands Office Park, Bentel Ave, Jansen Park, Boksburg 1459.
