1. Agreement
By creating an account or ordering a service you agree to these terms, our Privacy, Refund and Cancellation policies, and the plan details shown at checkout. These terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act and the Electronic Communications and Transactions Act.
2. Your account
- You must give accurate, complete details and keep them up to date.
- You are responsible for keeping your login details safe and for all activity on your account.
- You must be 18 or older, or authorised to act for the business you register.
3. Services
Services include fibre, LTE, VOIP, email and website hosting, domains, security, office applications, onsite support, printing and hardware sales. Availability depends on coverage and third-party network providers. Installation dates and speeds are estimates and are not guaranteed.
4. Billing and payment
- Services are billed monthly in advance. Your first invoice is calculated pro-rata for the remaining days of the month in which the service is activated.
- Invoices are payable by the due date shown, by EFT (using your account number as reference) or other methods offered in the portal.
- Accounts overdue may be flagged and services suspended until payment is received. Reconnection may require full settlement of the overdue balance.
- Prices may change with at least 30 days' written notice. Promotional prices apply only for the stated period, after which the standard price applies.
5. Acceptable use
You may not use our services for unlawful activity, spam, fraud, hacking, distributing malware, infringing others' rights, or anything that harms our network or other clients. We may suspend services that breach this clause.
6. Equipment
Equipment supplied on loan (such as routers) remains our property or that of the network provider and must be returned in good condition when the service ends. Purchased hardware carries the manufacturer's warranty.
7. Support and maintenance
Log support calls through the Service Desk. Planned maintenance is announced in advance where possible. Onsite support, printing and hardware are quoted on request.
8. Liability
To the extent permitted by law, we are not liable for indirect or consequential loss, loss of data or profit, or outages caused by third-party providers, load shedding, theft, vandalism or events beyond our control. Our total liability is limited to the fees paid for the affected service in the preceding month.
9. Cancellation
See our Cancellation policy and Refund policy.
10. Changes
We may update these terms. Material changes will be communicated by email or in the portal; continued use means you accept the updated terms.
Contact us
Moldaren Group (Pty) Ltd, trading as Moldaren Technologies (Reg 2020/028748/07). Email customerservice@moldarentechnologies.co.za or call +27 68 305 5214.
Visit us: 1st Floor, Eastlands Office Park, Bentel Ave, Jansen Park, Boksburg 1459.
