1. Monthly services
Monthly service fees are billed in advance and are not refunded for partial months, including where a service is cancelled during its notice period.
2. Overpayments and billing errors
If you were overcharged or paid twice, we will correct the invoice and, at your choice, credit the amount to your account or refund it to your bank account, usually within 14 business days of confirmation.
3. Cooling-off period
Where an order is placed electronically, you may cancel within 7 days of the agreement without reason, as allowed by the ECT Act. Fees for services already used and once-off setup or installation costs already incurred may be deducted.
4. Setup, installation and onsite work
Once-off setup, installation, domain registration and completed onsite support work are non-refundable once performed.
5. Hardware
Faulty hardware is handled under the supplier warranty and the Consumer Protection Act: report defects within 7 days of delivery for repair, replacement or refund. Unused items in original packaging may be returned within 7 days, subject to a restocking fee.
6. How to request a refund
Log a call on the Service Desk or email us with your account number, invoice number and proof of payment.
Contact us
Moldaren Group (Pty) Ltd, trading as Moldaren Technologies (Reg 2020/028748/07). Email customerservice@moldarentechnologies.co.za or call +27 68 305 5214.
Visit us: 1st Floor, Eastlands Office Park, Bentel Ave, Jansen Park, Boksburg 1459.
