1. Information we collect
- Identity and contact details: name, company, email, phone and address.
- Account and billing details: account number, services, invoices, payments and proof of payment.
- Support records: calls logged, comments and communication history.
- Technical data: sign-in times, device and usage information needed to run the portal securely.
2. How we use it
- To provide, install, bill and support your services.
- To send invoices, service notices, planned maintenance and account updates.
- To prevent fraud, keep our systems secure and meet legal obligations.
- To send marketing only where you have agreed or as permitted by law. You can opt out at any time.
3. Sharing
We share information only with parties who help us deliver the service, such as network providers, payment processors, email and messaging providers, and our professional advisers, or where required by law. We do not sell your personal information.
4. Security and storage
We use access controls, encryption in transit and role-based staff permissions to protect your information. Records are kept for as long as needed to provide the service and to meet tax and legal retention requirements.
5. Your rights
You may ask to access, correct or delete your personal information, object to processing, or withdraw consent for marketing. You may also lodge a complaint with the Information Regulator of South Africa (inforeg.org.za).
6. Cookies
The portal uses essential browser storage to keep you signed in and remember preferences such as light or dark mode.
Contact us
Moldaren Group (Pty) Ltd, trading as Moldaren Technologies (Reg 2020/028748/07). Email customerservice@moldarentechnologies.co.za or call +27 68 305 5214.
Visit us: 1st Floor, Eastlands Office Park, Bentel Ave, Jansen Park, Boksburg 1459.
